To Place An Order
Call, fax or email our offices listed below or shop online. Orders of in stock product take 3-5 business days to ship. During high volume times orders may take 10-15 business days.
Method of Payment
Credit Card or Net 30. We do not ship COD. We accept Visa and Mastercard.
Credit Cards are billed only on the day of shipping and only for products shipped
Net 30 accounts will be set up after the completion of our credit application and approval.
Call or fax our customer service department before returing merchandise within 7 days of receiving it to report damages or quality issues. The handmade nature of our products is what sets our company apart. Bubbles as well as colour and size variations are not considered flaws. Please call us if you are unsure.
If you request a product return for a reason other than quality you are responsible for shipping costs and may be subject to a 15% re-stocking fee.
Exclusivity Statement
Kitras Art Glass reserves the right to give exclusivity to accounts based on dollar value, product variety and location. It is not solely based on seniority. Accounts less than $2000 will not be considered for exclusivity.